Refund Policy

Last updated: July 2026

Digital product, delivered instantly

The full Sensory Portrait is a digital product — a document read on our site and downloadable as a PDF — delivered immediately upon purchase. Nothing physical is produced or shipped. By completing your purchase, you consent to immediate delivery and acknowledge that, where permitted by law, this waives the standard withdrawal ("cooling-off") period for digital content.

When refunds are provided

Because the product is delivered in full at the moment of purchase, refunds are generally not provided. However, we will make it right if something goes wrong on our side. You are entitled to a refund if:

— you were charged but never received access to the full portrait, and we cannot restore access;
— the portrait was materially defective (for example, empty or corrupted sections) and we cannot write a complete one;
— a refund is required by applicable consumer law.

How to request

Contact us at help@sensoryportrait.com within 14 days of purchase, including your portrait link and a short description of the issue. Payments are processed by Lemon Squeezy as Merchant of Record; approved refunds are issued through Lemon Squeezy to your original payment method. You may also be able to raise a request directly through the receipt in your email.

Contact

Refund questions: help@sensoryportrait.com